Your appointments are very important to us and they are reserved especially for you. We understand that sometimes schedule adjustments are necessary, but to avoid a full charge of the scheduled service these adjustments need to be made 48 hours prior to your appointment. Please understand that when you forget to cancel your appointment without giving enough notice we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. You are able to manage all of your appointments 24/7 by going to www.Vagaro.com. Our voicemail and text messages are available 24/7 and we will get back to you during normal business hours to reschedule. We do ask that you arrive 10 minutes early to change into a robe that we have provided. We are not liable for any damage or missing items. All Sales are final. We are unable to issue any refunds or exchanges at this time. All prices are subject to change at anytime without notice. Thank you for your understanding.